![]() You will not pay any more for your order, even if the price has since changed or the offer has expired. Your order will be approved: we will email you when your order has been delivered and your keys are available to be revealed in your account.If your order has gone into manual authorisation, you can expect one of the following outcomes: What happens to an order in Manual Authorisation? All of these these will hide your true location and increase the possibility of a Manual Authorisation review on your order. Avoid using a private VPN server, proxy server or the TOR network, also disable any plug-ins within your browser which may be offering privacy.Make sure you don't have too many user accounts from the same IP address.Keys purchased from our site are for home users only.Make sure you are not ordering too many copies of a game, if our system believes you are purchasing for resale or commercial purposes then your order will be stopped.If your authorisation has taken longer than 24 hours, or if you need your keys urgently, please contact us by creating a support ticket (Click here to create a support ticket). Manual Authorisations are often completed within half an hour, but could take anywhere up to 24 hours. How long will it take for my order to be reviewed? You have ordered too many times in the last few days.You’re using a VPN, proxy or TOR network.You’re using a card for which CVV number confirmation isn't available.There are discrepancies in your payment methods.You have multiple accounts with our website.Manual Authorisations can happen for a number of reasons and normally occurs if: ![]() In some cases it can also happen for older or existing accounts, particularly if the payment details have changed. This rarely happens, but when it does it most often occurs on accounts which are new. This happens when our fraud system identifies a purchase as being suspicious. If your order says ‘manual authorisation’ then it has been referred by the automated system that checks each order for further manual review by a staff member. Why does my order say 'manual authorisation'? Here’s everything you need to know about our Manual Authorisation process:
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